Support
Overview
Find answers to common questions about GX Exchange. Browse the FAQ categories below or contact the support team for further assistance.
FAQ Categories
| Category | Description |
|---|---|
| Deposit Issues | Problems with deposits, missing funds, bridge issues |
| Withdrawal Issues | Withdrawal delays, redeposited funds |
| Trade Issues | Liquidations, margining, TP/SL execution |
| Connectivity Issues | Wallet connection, email login |
| GX EVM Issues | Missing assets, gas problems on GX EVM |
| Staking Issues | Unstaking delays, reward questions |
| Building on GX | API questions, token/perp deployment |
Contact Support
If your issue is not covered in the FAQ:
- Discord: Join the GX Exchange Discord server for community support
- Email:
support@gx.exchange - Response Time: Within 24 hours for standard inquiries, 4 hours for urgent issues (fund-related)
Status Page
Check the GX Exchange operational status at status.gx.exchange for real-time information on:
- API availability
- WebSocket connectivity
- Bridge operations
- Matching engine status